Posts tagged as:

customer service

Hey There Hokie Honda!

August 31, 2011

When it comes to cars, there’s a stereotype out there that suggests women get taken for their money every time they take a car in for servicing. Information is power, and well, if you don’t know much about cars, you feel pretty powerless. I’ve always loved my Honda. We’ve had some ups and downs, the […]

3 comments Read the full article →

If You Want My Money, Treat Me Like a Customer

February 10, 2010

Where do you get off? If you want my money, you are a business. That means act like it. You are not above customer service. You are not above basic administrative competence. I don’t know if this happens everywhere, but when I lived in D.C., Greenpeace used to have solicitors parked outside the metro stations. […]

9 comments Read the full article →

Who’s Your Customer: Regulars or Visitors?

October 28, 2009

The other day I was in a Starbucks. Nothing really unusual, I love my Starbucks. This is a new Starbucks for me, one that I’ve never been to before. It’s one that stands alone and has a drive-through. Since cars were wrapped around the building and lining up in the adjoining parking lot, I thought […]

0 comments Read the full article →

Is it really that hard to expect honesty from businesses?

October 2, 2009

Have you seen those commercials for Ally Bank? Where the kids know that the shady practices aren’t fair? As a customer, you should have a right to understand everything you are getting from a business. It shouldn’t be buried in the fine print, and you should be able to expect honest practices. As we all […]

0 comments Read the full article →